Terms & conditions

Naturae Health Privacy Policy


This privacy policy details how Naturae Health protects and uses any information that you share with Naturae Health when you use this website.


Naturae Health is committed to ensuring that your privacy is protected. In the event that we ask you to provide any information by which you can be identified whilst using this website, rest assured that it will be used in accordance with this privacy statement.


Naturae Health may change this policy occasionally by updating this page and we advise that you check this page periodically to ensure that you are happy with any changes.


In the act of using our website, you consent to the collection and use of your personal information by Naturae Health. Should we make changes to our Privacy Policy, we will post those changes on this page. This is to ensure that you are always aware of what information we collect, how we use your information and under what circumstances we may disclose it. You are under no obligation to provide us with your personal information, and if you choose to do so, it will be taken as your consent for us to collect and use your information as detailed below. If you supply your personal information, or if you allow us to obtain it from you, we will treat your information as confidential in accordance with Australian law and this Privacy Policy.


Information we may collect
We may collect the following information:
• name, date of birth and occupation;
• contact information including email address;
• demographic information including your postcode and preferences;
• information relevant to your health care; and
• information relevant to customer surveys and/or offers that you choose to participate in.

How we use the information we gather
Naturae Health require this information to ascertain your needs and provide you with an individualised service.  Your information is collected in particular for the following reasons:
• Internal record keeping;
• Continuous improvement to our products and services;
• We will send you periodic emails containing special offers or information which we think you may find interesting using the email address which you have provided;
• On occasion, we may use your information to contact you for market research purposes. We may contact you by email, telephone or regular mail. We may use the information you provide to assist us in customising this website to reflect our client’s interests.

• We will never direct market to anyone unless they have been given an opportunity to opt out of receiving our direct marketing communications.  

• We will never pass on or provide your information to a third party unless required to do so by law or with your express permission.


Controlling your personal information
Please write or email us as soon as possible if you believe that any information regarding yourself, we hold is incorrect. We will promptly correct any information found to be incorrect.

Naturae Health Disclaimer:

  • The following disclaimer regulates your use of this website.  By using this website, you are accepting this disclaimer in full, if you disagree with parts of this disclaimer please do not use this website.

  • Unless expressly stated Naturae Health and/or Ky Wakefield own the intellectual property rights for this website and the material presented in this website.  All of our intellectual property rights are reserved, subject to the license to use website below.

  • You may view, download to cache and print pages from this website provided that you:

  1. may not republish material from this website or reproduce for commercial purposes any material from this website.

  2. may not reproduce, duplicate, sell or otherwise exploit the material on this website for commercial gain without the express permission of Naturae Health.

  • The information presented on this website is provided in good faith and free of charge and by using the website you acknowledge that it would be unreasonable to hold Naturae Health liable with regard to the information presented on this website.

  • We make every effort to ensure that information presented on this website is correct, however we do not guarantee its accuracy and we do not commit to ensuring the website remains available or up to date at all times.

  • The information herein is not designed to replace the expert and individual medical advice provided by your Health Care Provider. Information contained in this site should not be substituted for advice from your health care practitioner or doctor and is not intended to directly or indirectly prescribe the use of any remedy without consent of your health practitioner. Diagnosis and treatment of illness should always be made in consultation with a health care practitioner. Naturae Health is not liable to any individual for any loss or damage that may arise through the use of information contained in this site.

  • We exclude all representations, warranties and conditions to the fullest extent permitted by the applicable law.

  • Our liability is limited and excluded to the maximum extent allowed under the applicable law.  Naturae health will not be held responsible for a direct, indirect or consequential loss arising from this disclaimer.

  • You may not use this website in any way that is illegal, fraudulent, harmful or in any way that causes or may cause damage to the website and its accessibility.

  • You may not use this website to copy, publish or send mass mailings or spam.

  • We reserve the right to edit or remove any material posted on the website, including suspending, removing and restricting access to the site to any person for any reason.

  • Where this website contains links to third party websites, we are not responsible for the for the content of these websites.

  • This disclaimer may be revised periodically, please check regularly to ensure familiarity with the most recent version.

  • This disclaimer constitutes the entire agreement between yourself and Naturae Health and supersedes all previous agreements relating to use of this website.

Health and Community Services Complaints Commissioner (HCSCC)

Should you be dissatisfied with our service please contact us immediately and we will make every effort to arrive at a mutually satisfactory solution.  We take complaints very seriously. If you are not satisfied with our response you may contact the HCSCC which is responsible for responding to complaints about health services and the management of health information in South Australia.  This service is free and impartial. Further information can be found on the HCSCC website here

Conditions of Sale

If you choose to purchase from this website, you are agreeing to the conditions of sale outlined below.


All prices are in Australian dollars (AUD) and include GST (Goods and Services Tax) where GST applies. All teas & herbal infusions are GST free. Any tea making accessories and freight charges include GST.


As the customer you are responsible for selecting products from this website. Naturae Health or Naturae Herbal as applicable will not refund or replace any product if you have changed your mind, do not like the product, or if it does not meet your expectations regarding symptomatic relief.

Naturae Health or Naturae Herbal as applicable will ship a replacement product to you if we have incorrectly packaged and/or shipped a product that you did not order. We ask that you contact us within 7 days of receiving the goods to discuss this process and advise that no responsibility for replacement will be taken after 7 days of receipt.

Freight and delivery times 

Naturae Health and Naturae Herbal use Sendle for the freighting of orders and ships within Australia only. Shipping rates are set according to the delivery address, weight and size of the parcel. If you are concerned that the freight charge is excessive, please contact us to discuss this prior to placing your order.  Orders will be shipped within 24 hours of being received in most cases. Delivery times are determined by the freight provider.

Product Disclaimer 

Seasonal variations, changes with suppliers due to availability and specific formulations may result in some variation in products over time. All due care is taken to provide products of excellent quality and as consistent as is reasonably possible.

In the event that a product is ordered and paid for but is unavailable, Naturae Health or Naturae Herbal as applicable will contact you to discuss whether you would like a substitute product sent or would like to wait until the ordered product becomes available.  Naturae Health and Naturae Herbal make every attempt to ensure the availability of products that are shown on the website, however at times stock may become unavailable without at short notice.

Naturae Health

Ky Wakefield Naturopath

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